(02) 6248 8577


Level 2, 180 London Circuit, Civic, ACT


23rd March, 2020

At MARSS our priority is always the safety of our clients and staff.

We continue to monitor the developing situation around the spread of coronavirus COVID19, and in addition to measures already implemented, will now be taking further action to help protect clients and staff.


We have temporarily closed our Queanbeyan and Belconnen offices. We have also paused classes and community development programs, in line with Government advice to avoid group gatherings where possible.


Our staff will be working from our main office in Civic.


We are asking clients to please call us on (02) 6248 8577 or your caseworker’s number if you need assistance. We are able to provide help over the phone.


If you require in-person assistance and it is urgent, MARSS caseworkers will advise you first before you can come to our office. We ask all clients and stakeholders not to visit our office if you are showing symptoms as identified by health authorities.


If you are attending our office we ask you to please keep a distance of at least 1.5 metres from people, and continue to practice good hygiene. This includes washing your hands often with soap and water, using a tissue and covering your mouth when you cough or sneeze, and avoiding close contact with others, such as touching.

Staff are continually directed to stay at home if they are feeling unwell.

We are acting to ensure that we can minimise transmission now as much as possible, protecting our clients and staff, while still continuing to deliver assistance and support to migrants, refugees and asylum seekers in the region during this tough time.

If you need assistance please contact your case worker on their mobile phone or call us at 6248 8577, Monday - Friday, 9am - 5pm.


Kind regards

Dewani Bakkum