7th April, 2020

At MARSS, we are doing everything we can to help those in our community most affected by the coronavirus pandemic. Not only are we giving welfare calls to all of our past and present clients, we have also partnered with the Canberra Relief Network (CRN) among other organisations to help arrange the delivery or collection of food boxes.

If you or anyone you know is struggling financially or otherwise due to the coronavirus pandemic, don’t hesitate to call us for relief on (02) 6248 8577. All assistance is free and can be collected at the MARSS office or delivered right to your door.

If you need any information on COVID-19 in any language, please visit the ACTHealth COVID-19
website here
for the most up-to-date and relevant information about the coronavirus. The page can be translated to a number of languages by clicking the box in the top right.

If you need translation services for any reason during this difficult time, please visit the Translating and Interpreting Services website here.

If you are in need of food or household supplies, please visit the Canberra Relief Network (CRN) website here, or call them on 1800 43 11 43. Alternatively, you may call the MARSS office on (02) 6248 8577 and we can assist you.

For general information about the coronavirus and current affairs in any language, you can visit the SBS Online Multilingual Portal here and download multilingual fact sheets here

The Department of Home Affairs has developed and released a new COVID-19 website, with key COVID-19 information available in 63 languages.



23rd March, 2020

At MARSS our priority is always the safety of our clients and staff.

We continue to monitor the developing situation around the spread of coronavirus COVID19, and in addition to measures already implemented, will now be taking further action to help protect clients and staff.


We have temporarily closed our Queanbeyan and Belconnen offices. We have also paused classes and community development programs, in line with Government advice to avoid group gatherings where possible.


Our staff will be working from our main office in Civic.


We are asking clients to please call us on (02) 6248 8577 or your caseworker’s number if you need assistance. We are able to provide help over the phone.


If you require in-person assistance and it is urgent, MARSS caseworkers will advise you first before you can come to our office. We ask all clients and stakeholders not to visit our office if you are showing symptoms as identified by health authorities.


If you are attending our office we ask you to please keep a distance of at least 1.5 metres from people, and continue to practice good hygiene. This includes washing your hands often with soap and water, using a tissue and covering your mouth when you cough or sneeze, and avoiding close contact with others, such as touching.

Staff are continually directed to stay at home if they are feeling unwell.

We are acting to ensure that we can minimise transmission now as much as possible, protecting our clients and staff, while still continuing to deliver assistance and support to migrants, refugees and asylum seekers in the region during this tough time.

If you need assistance please contact your case worker on their mobile phone or call us at 6248 8577, Monday - Friday, 9am - 5pm.


Kind regards

Dewani Bakkum



(02) 6248 8577

Level 2, 180 London Circuit, Civic, ACT