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Information about how MARSS is operating during COVID-19



When is MARSS recommencing in-person services? 

MARSS Civic office will reopen to the public on Monday the 1st of November. 

Clients are welcome to come to the office to access support and services from this date. All clients will be required to wear a face mask and temperature will be taken upon arrival.  All in-person appointments and services will also have to comply with ACT social distancing guidelines. 

If you are feeling unwell or have been in a COVID-19 declared hotspot please remain at home. If you are unable to attend our Civic office caseworkers are still able to assist you. MARSS staff can be called on (02) 6248 8577 between 9am – 5pm Monday to Friday. If you are unable to call, you can also email ‘’. 

How is MARSS operating during the ACT/NSW Lockdown?

MARSS in person services in Civic and Belconnen office are currently not available. You may still access our casework, counselling, and emergency relief support over the phone or online. In the case of an emergency, face to face support is available but please call the MARSS office first. MARSS staff can be called on (02) 6248 8577 between 9am – 5pm Monday to Friday. If you are unable to call, you can also email ‘’. 


All caseworkers are still available to assist you through this time. If you are already connected with a MARSS caseworker, please let us know and we will pass your call onto them.

What services are currently running?

Due to social distancing restrictions, MARSS face to face programs have been stopped.


Some of these programs are being moved online. Please check our website or call us for more information of when programs will be starting again and if they will be going online.


Some programs that have already been running online, including:

  • MARSS Home Tutor program

  •  Program for After School Studies

  • Youth Mentoring program

Many of our tutors and mentors are available to assist through an online or over the phone delivery. If you like to join these programs, please contact reception on (02) 6248 5877 to get more information.


Again, MARSS Casework, Counselling and Emergency Relief support are available online or over the phone.

How can individuals’ access ‘Emergency Relief Support’?

MARSS recognizes that this is a difficult time for many individuals within the community. Anyone can access MARSS’ Emergency relief support program.


Types of assistance available through the MARSS ‘Emergency Relief Support’ program:

  • Supermarket and retail vouchers

  • Culturally appropriate food hampers, fresh food and essential home items

  • Assistance with paying outstanding bills (including utilities) and support clients to create payment plans to alleviate financial stresses

  • Work with Care Financial to provide guidance and support for money management


This support is available to anyone in financial distress (not only migrants and refugees), who live within the ACT region including the Southern Highlands, Queanbeyan, Cooma, Bega etc. MARSS provides delivery services, following strict COVID-19 safety guidelines.


If you require immediate emergency relief, please call the MARSS office on (02) 6248 8577 between 9am – 5pm Monday to Friday or send an email to ‘’.

Need to have a chat?

As ACT Lockdown continues, caseworkers will continue to reach out to the Canberra migrant community and assist members wherever possible. We are available to offer ACT’s and NSW migrant and refugee community assistance in understanding key public health messages and providing access to support. If you are a new or existing client of MARSS you are welcome to call the office on (02) 6248 8577 between 9am – 5pm Monday to Friday or for further information send an email to ‘’.

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